Privacy Policy
At Cakesmith, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Cakesmith collects, uses, stores and protects your information when you visit our website, place an order, contact us, subscribe to our communications or otherwise interact with our services.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Who We Are
Cakesmith is a bakery and dessert business based in Dubai, United Arab Emirates.
For the purposes of this Privacy Policy, “Cakesmith,” “we,” “us” or “our” refers to the business operating this website and providing Cakesmith products and services.
Legal business name: [Insert registered legal entity name]
Location: Dubai, United Arab Emirates
Email: [Insert privacy/customer service email]
Website: [Insert website]
2. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details and preferences
- Information you provide when contacting us
- Account information, if you create an account
- Information relating to custom cake or gifting requests
- Any other information you voluntarily provide to us
When you browse our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited and general website usage information.
3. How We Use Your Information
We collect and use your information only for legitimate business purposes, including to:
- Process and fulfil your orders
- Arrange deliveries
- Contact you regarding your order
- Process payments
- Respond to customer enquiries and requests
- Provide customer support
- Manage your account
- Improve our products, website and customer experience
- Prevent fraud, misuse or unauthorised activity
- Send promotional communications where permitted and where you have provided the necessary consent
- Comply with applicable legal and regulatory requirements
Your information will not be used for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
4. Payments
Payments made through our website may be processed by third-party payment providers.
Cakesmith does not normally store your complete credit or debit card details on our own systems. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.
We recommend reviewing the privacy policies of the payment provider used during checkout for further information.
5. Delivery Information
To fulfil your order, we may need to share relevant information with delivery partners or third-party logistics providers.
This may include your:
- Name
- Phone number
- Delivery address
- Order information
- Delivery instructions
We only share information that is reasonably necessary to complete your delivery.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and provide a better browsing experience.
Cookies may help us:
- Remember items in your shopping cart
- Keep you signed in
- Understand website traffic and usage
- Improve website performance
- Remember preferences
- Measure the effectiveness of marketing campaigns
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Marketing Communications
If you choose to subscribe to our newsletter, promotions or marketing communications, we may use your email address or other contact details to send you information about:
- New products
- Seasonal collections
- Special offers
- Cakesmith events or campaigns
- Gifting collections
- Other Cakesmith updates
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We will not use your personal information for promotional purposes in a manner prohibited by applicable UAE law.
8. Third-Party Services
We may use trusted third-party service providers to help us operate our business and website, including providers for:
- Website hosting and e-commerce
- Payment processing
- Delivery and logistics
- Email and marketing communications
- Website analytics
- Customer support
- Advertising and social media services
These providers may process personal information on our behalf and are expected to handle it in accordance with applicable privacy and security requirements.
Where third parties independently control how information is processed, their own privacy policies may also apply.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online service or electronic transmission can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer service
- Maintain business and transaction records
- Resolve disputes
- Meet accounting, legal and regulatory obligations
- Prevent fraud and misuse
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
11. Your Privacy Rights
Subject to applicable UAE law and any applicable exceptions, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Object to or request restriction of certain processing
- Request information about how your personal data is being processed
- Lodge a complaint regarding the handling of your personal information
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website and services are intended for general consumers and are not directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
13. International Data Transfers
Some of our service providers may process or store information outside the United Arab Emirates.
Where personal information is transferred outside the UAE, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
14. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms, payment providers or other services.
Cakesmith is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your personal information is handled, please contact us:
Cakesmith
Dubai, United Arab Emirates
Email: douartmarketing@gmail.com
Phone: +971585530971
We will make reasonable efforts to respond to privacy-related requests within the period required under applicable law.
17. Governing Law
This Privacy Policy is governed by the applicable laws and regulations of the United Arab Emirates, including applicable UAE data protection and consumer protection legislation.
Your privacy matters to us. We collect only what we need to serve you better, and we are committed to treating your information with care.